How can I make a return?

If you change your mind, you have 30 days after receiving your order to return any items to us. You can request a refund directly in your customer account under “Orders”, or, if you placed an order as a guest, under “Track my order”.
Once you have created your return, carefully wrap your product(s), and insert the return form in your parcel. This will allow our teams to quickly identify your order. You will receive a prepaid label by email allowing you to return your order free of charge.
Please note that products must be new, unused, and in their original packaging to be eligible for a return and refund.

For more information on the legal right of withdrawal and our return policy, you can view our Terms and Conditions. For any questions concerning an ongoing return, you can also contact us by clicking here.

What are the refund methods and times?

You will receive your refund via the original payment method, within 14 days of receipt of your parcel by our warehouses.
During busy periods, refund times may be longer.