TERMS AND CONDITIONS OF ACCESS AND USE
Applicable as from September 26th 2019.
- Legal information
- There are other terms that may apply to you
- We may suspend or withdraw our site
- Personal data
- Description of the Site
- Uploading Content to our Site
- User reviews
- Content of the Standards and Guarantees:
- Rights you are giving us to use Content you upload
- SHISEIDO Content featuring on the Site
- Use of the Site
- Liability - Warranties
- Unlawful content
- Reporting Infringing Content, Offensive Content or any other Unlawful Content
- Third party web sites
- Complaints – disputes
- Applicable law
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
Shiseido Group UK Limited ( is a limited company registered in England and Wales with Company number: 2797273, with registered office and headquarters located at 10th Floor, The Adelphi 1-11 John Adam Street, London WC2N 6HT - UNITED KINGDOM. Our VAT number is GB625996884.
Overall responsibility for the publishing of the Site rest with our affiliated company BEAUTE PRESTIGE INTERNATIONAL, trading as SHISEIDO EMEA, a public limited company; share capital: 32,937,216 euros; registered in Paris, France under no. 379 445 984 (EU VAT number: FR90379445984); registered address: 56A rue du Faubourg Saint-Honoré, 75008 Paris, France : +442038100770 from 9am to 6pm (UTC+1).
The publishing manager is Franck MARILLY, Chairman and Chief Executive Officer.
The Site is hosted by SALESFORCE.COM INC., whose registered address is The Landmark @ One Market, Suite 300, San Francisco, California 94105, USA; telephone number: +353 1 440 3500.
There are other terms that may apply to you
If you purchase SHISEIDO products from our Site, our Terms and Conditions of Sale will apply to your purchases.
We may suspend or withdraw our site
We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted.
We may suspend or stop providing access to all or part of this Site at its sole discretion for business and operational reasons, at any time. We will try to give you reasonable notice of any suspension or withdrawal but should SHISEIDO be compelled by a court ruling or by law to immediately bar access to the Site, SHISEIDO may not be able to give any notice prior to doing so.
Description of the Site
SHISEIDO provides the following facilities to the Users, enabling them primarily:
- To subscribe to the newsletter;
- To purchase SHISEIDO products ("Products");
- To access Products information
- To write reviews and comments about Products;
- To access SHISEIDO content.
The Site is only available in English and is only directed at users in the UK for delivery inside the UK only. Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations. This does not mean, however that you may not order products from our Site. All purchases from our Site shall be subject to our Terms and Conditions of Sale.
Users may access the various services provided on the Site as follows:
1) To subscribe to the newsletter, Users should take the following steps:
- Fill in an electronic registration form.
- Check that the data they provided is correct and rectify any errors before finally confirming their subscription by clicking on “SEND”.
- An e-mail shall be sent to the Users asking them to confirm their subscription to the newsletter.
2) To register on the Site, Users should take the following steps:
- Fill in an electronic registration form.
- Check that the data they provided is correct and rectify any errors before finally confirming their registration by clicking on “SAVE”.
- An e-mail shall be sent to the Users asking them to confirm their registration.
Uploading Content to our Site
You warrant that any such Content complies with the Content Standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any Content you upload to our Site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your Content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties as described in the section entitled.
Rights you are giving us to use material you upload” below.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We have the right to remove any Content you make on our Site if, in our opinion, your post does not comply with the Content Standards below.
You are solely responsible for securing and backing up your Content.
The SHISEIDO Site enables you to leave consumer reviews via a product data sheet or via the dedicated e-mail you will receive once you have bought a Product bought on the Site (a “Consumer Review”).
Consumer Reviews enable Users to leave opinions, advice, tips and tricks, suggestions, information and recommendations on the products sold by SHISEIDO that they have tested.
Leaving a Consumer Review:
To leave a Consumer Review, Users should take the following steps:
- Select a product and click on the “WRITE A REVIEW” link in the product data sheet; a window entitled “My review of [product name]” shall be displayed;
- Rate the product on a scale ranging from one star to five stars, meaning as follows: *Poor, **Average, ***Fine, ****Good, *****Excellent;<
- Fill in the sections of the “My review of [product name]” form, bearing in mind that any fields marked with an asterisk (“*”) are mandatory: “Review”, “Pseudonym”, “e-mail address”.
Users shall not receive any consideration in return for leaving a Consumer Review.
Publication and retention period of Consumer Reviews:
Consumer Reviews are usually published within two (2) to four (4) working days as of being left by a User.
Once a Consumer Review has been published, it is kept on the Site until the product in question is discontinued.
Moderation of Consumer Reviews:
The Consumer Reviews are subject to (i) automatic filter control, and (ii) human moderators’ control prior to being published on the Site.
If your Consumer Review was rejected, you shall be informed of this by e-mail.
Content of the Standards and Guarantees:
These content standards apply to any and all Content which you contribute to our Site, and to any interactive services associated with it. The Content Standards must be complied with in spirit as well as to the letter. The Standards apply to each part of any Content as well as to its whole.
SHISEIDO will determine, in its discretion, whether Content breaches the Content Standards.
- Be accurate (where it states facts).
- Be genuinely held (where it states opinions).
- Comply with the law applicable in England and Wales and in any country from which it is posted.
When you leave a Consumer Review on the Site, you undertake not to publish any content:
- that is or may reasonably be considered to be fraudulent, invasive of privacy defamatory, obscene, infringes the privacy or the personality rights of any third parties, contains threats or insults, constitutes harassment, or is insulting, hateful, pornographic, violent, constitutes Infringing Content or Offensive Content (as defined below) or any content that SHISEIDO considers to be inappropriate;
- that induces people into wrongly believing that you are someone else or part of a particular organisation, including a member of the personnel of SHISEIDO or of any other company of the SHISEIDO Group, or that induces people into wrongly believing that you are affiliated with a third party person or entity; • that contains viruses, corrupted files or any other software applications or programs that may significantly affect the operation of the Site or of one of its functionalities;
- that you know is wrong, inaccurate or or may reasonably be considered to be fraudulent, invasive of privacy;
- that infringes the rules of business secrecy or any confidentiality obligation;
- that violates to any law or court ruling, or any decree or regulation (such as, but not limited to, the rules that govern consumer protection, acts of unfair competition, discrimination or misleading advertising);
- for which you have been paid or have received any remuneration from an unapproved third party or which could be construed as an advertisement or solicitation to buy (including any content that directs business away from SHISEIDO);
- that contains any information about SHISEIDO‘s competitors or their products;
- that refers to a third party individual without their prior express consent;
- that is unrelated to the purpose of discussing SHISEIDO products and services;
- that includes references to other web sites, addresses, e-mail addresses, contact details or telephone numbers;
Moreover, by leaving a Consumer Review on the Site, you guarantee:
- that you are the sole author and sole holder of the intellectual property rights over the content; • that any content that you publish is truthful and accurate;
- that you are at least 16 years old;
- that you have bought and tested the product for which you are leaving a Consumer Review beforehand,
You hereby recognise that you, and not SHISEIDO, are responsible for the content of your review.
You therefore guarantee that you hold all the rights (including in particular the intellectual property rights and the image rights) to the Content that you leave on the Site. You accordingly guarantee that the display, publication or submission of any Consumer Review that you leave on the Site does not infringe the image/personality rights, proprietary rights or the intellectual property rights of third parties.
Rights you are giving us to use Content you upload
You grant SHISEIDO a world-wide, unrestricted, royalty-free, non-exclusive, perpetual licence to use reproduce, modify, adapt, publish, translate, create derivative works from, distribute or display the Posts or Consumer Reviews (in whole or part) for any purpose whatsoever and to incorporate such content in other works in any form media or technology.
Should a third party file a claim or action as described above, you hereby undertake, at our request, to immediately provide us with full disclosure of any necessary exhaustive and truthful information to assess the merits of this claim and organise our defence.
SHISEIDO, its servants and agents, subsidiaries, partners or third party service providers as well as their respective directors, representatives and employees, shall not be bound by any confidentiality obligation in respect of all or part of the Content that you publish on the Site.
SHISEIDO Content featuring on the Site
The content featuring on this Site and provided by SHISEIDO, including any artwork, graphical representations, photographs, images, screen dumps, texts, music, video clips, trademarks, logos, product names and names of personalities, slogans and any combination of these elements (the “SHISEIDO Content”) belongs to SHISEIDO and is protected in the European Union, in the United States and worldwide by trademark and copyright law and other intellectual property laws.
You are therefore not authorised to copy, reproduce, show or sell all or part of the Site and/or the SHISEIDO Content in any way whatsoever, nor to create works derived wholly or partially from the Site and/or the SHISEIDO Content.
Any unauthorised use of the SHISEIDO Content shall constitute an infringement of intellectual property rights and might give rise to civil action or criminal prosecution.
You agree not to download, display or use any SHISEIDO Content featuring on the Site in order to use it in any publication, public performance, on other web sites than this Site, for any commercial purpose, in connection with goods or services that are not those of SHISEIDO, in any way that might give rise to confusion in the minds of consumers, that harms or discredits SHISEIDO, that detracts from the rights of SHISEIDO, or that infringes its intellectual property rights in any other way. You moreover hereby undertake to refrain from misappropriating and misusing any SHISEIDO Content featuring on this Site by any other means.
Use of the Site
You may use our Site only for lawful purposes. When you use the Site, you undertake not to:
- use our Site in any way that breaches any applicable local, national or international law or regulation;
- use our Site in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
- use our Site for the purpose of harming or attempting to harm minors in any way;
- use our Site to bully, insult, intimidate or humiliate any person;
- use our Site to send, knowingly receive, upload, download, use or re-use any material which does not comply with our Content Standards;
- use the electronic communication facilities provided on the Site for illicit, criminal, wrongful purposes, or in ways that infringe the privacy of third parties, that constitute harassment or defamation, or that are obscene, threatening or hateful;
- download, post, reproduce or distribute information, software or other elements protected by copyright or by any other intellectual property right (as well as any personality right and right to privacy) without having first secured permission from the holders of these rights;
- gather or store any personal data concerning other Users;
- use the Site for any commercial purposes. You therefore undertake for instance not to download, post, send by e-mail or otherwise transmit any advertising or promotional content, such as any unsolicited e-mail, surveys, spam, chain e-mails, pyramid sales schemes or any other form of unauthorised solicitation or communication; - knowingly upload download, post, send by e-mail or otherwise transmit any element containing computer viruses or other computer codes, files or programs that might interrupt, limit or interfere with the operation of any computer hardware or software, any telecommunication equipment or the Site itself;
- “reverse engineer”, decompile and modify the applications or the computer codes linked to the Site;
- take any action with a view to distributing or reproducing the Site.
Any person who violates the foregoing undertakings may be banned from accessing the Site.
You must keep your account details safe
The Users shall be responsible for the creation, the storage and the use of their identifier, verification e-mail and password, which shall be strictly personal and therefore cannot be shared with third parties. The Users must preserve the confidentiality and secrecy of this data. Any use of the Site under a User’s identifier and password shall be deemed to have been made by the User themselves. Users who suspect that their identifiers and password are being misused by a third party must immediately notify this to SHISEIDO by contacting: firstname.lastname@example.org.
Liability - Warranties
Please note that we only provide the Site for domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. THIS SITE IS HEREBY PROVIDED “AS IS”. SHISEIDO does not guarantee the long-term viability or the performances of the services that are accessible on the Site, nor that these services are free of bugs or other flaws, given that the existence of programming errors or the occurrence of technical incidents cannot be ruled out.
SHISEIDO hereby excludes liability for any inconvenience or damage inherent to the use of the Internet network, such as breakdowns of the service, external intrusions or the presence of computer viruses, or the impossibility to access the Site owing to maintenance operations, technical breakdowns, force majeure or any circumstance beyond its control.
SHISEIDO hereby excludes liability for insignificant errors that might affect the elements presented on the Site, such as the information about and descriptions of the products. Each User shall be responsible for their computer equipment, their data and software applications, as well as their connection to the network enabling them to access the Site.
SHISEIDO hereby disclaims liability for the configuration, the performances or the compatibility of the User’s equipment with the Site.
Any unlawful content or content that SHISEIDO believes is unlawful (“Unlawful Content”) that is brought to its attention shall be immediately removed from the Site. The term Unlawful Content shall specifically comprise Infringing Content, as defined below, and content constituting an apologia for crimes against humanity, inciting acts of terrorism and constituting an apologia for same, content that incites racial hatred, hatred against persons on account of their gender, their sexual orientation or sexual identity, or their handicaps, as well as content featuring child pornography, content that incites violence, such as violence against women, and content that runs counter to human dignity (“Offensive Content”). Any Offensive Content shall also be notified to the appropriate authorities.
Reporting Infringing Content, Offensive Content or any other Unlawful Content
(1) Reporting Offensive Content
In case you come across any Offensive Content on the Site, we should be grateful if you would immediately report this to us by contacting: https://www.shiseido.co.uk/gb/en/contact-us.
(2) Reporting Infringing Content or other Unlawful Content
If you hold the trademark rights or copyright over a drawing, model or other material and you consider that any content published on the Site infringes your copyright, patent, trademark, trade secret, moral right or other intellectual property rights or proprietary rights (“Infringing Content”), or if you have witnessed the presence of Unlawful Content on the Site, you may request its removal by contacting SHISEIDO on : https://www.shiseido.co.uk/gb/en/contact-us. In your notification, should be mentioned the following information:
- The date of the notification;
- If you are a natural person, your first name, family name, profession, domicile, nationality and birthplace, and if you represent a legal person, its form of incorporation, its name, its registered address and the body that legally represents it;
- A description of the content that you believe infringes your rights or is unlawful, as well as the reasons why you believe it should be removed, with enough details to enable us to locate it on the Site;
- The reasons why the content should be removed, including a statement of the applicable legal provisions and evidence for the facts that are alleged;
- A copy of the correspondence sent to the author or to the publisher of the Infringing Content requesting its removal or, failing that, evidence that the author or the publisher could not be contacted.
Upon receipt of your notification, SHISEIDO will assess it and determine whether the content should be removed from the Site. In case of absence of any of the abovementioned information in your notification, we might not be able to remove the notified content.
- Immediate, temporary or permanent withdrawal of your right to use our Site.
- Immediate, temporary or permanent removal of any Content uploaded by you to our Site.
- Issue of a warning to you.
- Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
- Further legal action against you.
- Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.
We exclude our liability for all action we may take in response to breaches of this acceptable use policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.
Third party web sites
Each User may terminate their registration on the Site at any point in time, without notice, by writing to : https://www.shiseido.co.uk/gb/en/contact-us and requesting that their account be deleted.
Complaints – disputes
Should you have any complaint concerning your use of the Site, please : https://www.shiseido.co.uk/gb/en/contact-us.
Should it not be possible to resolve a dispute with SHISEIDO by such means, the Users may resort to mediation or to any other alternative mode of dispute settlement.
You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.