ACCESSIBILITY STATEMENT

 

SHISEIDO UK Ltd is committed to making its website accessible in accordance with the Equality Act 2010 and, where applicable, the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2918, as well as recognised international accessibility standards.

As such, it intends to implement the following strategy and actions

  • Multi-year plan [in development]
  • Annual action plan [in development].

This accessibility statement is applicable to the website available at


 

COMPLIANCE STATUS


The website https://www.shiseido.co.uk/ is currently being redesigned to comply with accessibility standards and aligning with WCAG 2.2 Level AA.

The non-compliances are listed below.  


TEST RESULTS


The RAWEB 1.0 compliance audit conducted by Temesis reveals that:

  • 34,48% of the RAWEB criteria are satisfied based on a partial sample of three pages.

In detail:

  • Number of compliant criteria: 20
  • Number of non-compliant criteria: 38
  • Number of non-applicable criteria: 78

 


NON-ACCESSIBLE CONTENT


The content listed below is not accessible for the following reasons:

 

Non-compliance


List of non-compliant criteria:

  • 1.1 Does each informative image have a textual alternative?
  • 1.2 Is each decorative image correctly ignored by assistive technologies?
  • 1.3 For each image conveying information with a text alternative, is this alternative relevant (excluding special cases)?
  • 1.6 Does each image conveying information have, if necessary, a detailed description?
  • 3.2 On each web page, is the contrast between the colour of the text and the colour of its background sufficiently high (excluding special cases)?
  • 3.3 On each web page, are the colours used in the user interface components or graphic element conveying informations sufficiently contrasting (excluding special cases)?
  • 6.1 Is every link explicit (except in special cases)?
  • 6.2 On each web page, does each link have an accessible name?
  • 7.1 Is each script, if necessary, compatible with assistive technologies?
  • 7.3 Is each script accessible and operable by keyboard and any pointing device (excluding special cases)?
  • 7.4 For each script that initiates a change of context, is the user warned or does the user have control?
  • 7.5 On each web page, are status messages correctly rendered (by assistive technologies)?
  • 8.6 For each web page with a page title, is this title relevant?
  • 8.7 On each web page, is each language change indicated in the source code (excluding special cases)?
  • 8.9 On each web page, tags must not be used only for layout purposes. Is this rule respected?
  • 9.1 On each web page, is the information structured by the appropriate use of headings?
  • 9.2 On each web page, is the document structure consistent (excluding special cases)?
  • 9.3 On each web page, is each list correctly structured?
  • 10.2 On each web page, is the visible content conveying information still present when the style sheets are deactivated?
  • 10.3 On each web page, is the visible content conveying information still present when the style sheets are deactivated?
  • 10.7 On each web page, for each element receiving the focus, is the focus visible?
  • 10.8 For each web page, should hidden content be ignored by assistive technologies?
  • 10.9 On each web page, information must not be conveyed solely by shape, size or location. Is this rule respected?
  • 10.12 On each web page, can the text spacing properties be redefined by the user without loss of content or functionality (except in special cases)?
  • 10.13 On each web page, is the additional content appearing when focused or when hovering over a user interface component controllable by the user (excluding special cases)?
  • 11.1 Does each form input field have a label?
  • 11.5 In each form, are the related form controls grouped together, if necessary?
  • 11.6 In each form, does each group of related form controls have a legend?
  • 11.10 In each form, is the error management used appropriately (excluding special cases)?
  • 11.13 Can the purpose of an input field be identified to facilitate the automatic filling of fields with user data?
  • 12.1 Does each set of web pages have at least two different navigation systems (excluding special cases)?
  • 12.6 Can content grouping regions present in several web pages (header, main navigation, main content, footer and search engine) be reached or avoided?
  • 12.7 On each web page, is there a bypass or skip link to the main content region (excluding special cases)?
  • 12.8 On each web page, is the navigation sequence consistent?
  • 12.11 On each web page, is the additional content that appears when hovering, focusing or activating a user interface component accessible by keyboard if necessary?
  • 13.1 For each web page, does the user have control over each time limit modifying the content (excluding special cases)?
  • 13.8 On each web page, is every moving or blinking content controllable by the user?
  • 13.10 On each web page, can the features usable or available by means of a complex gesture also be available by means of a simple gesture (excluding special cases)?

 

Exemptions for disproportionate burden


None

 

Third-party content

  • The following content that is not funded or developed by the organization concerned and that is not under its control:
    • Cookie banner (OneTrust)
    • Paypal dialog box on the product page
    • Video player on the homepage and product page
    • Review section on the product page (Bazaarvoice)


 

PREPARATION OF THIS ACCESSIBILITY STATEMENT


This statement was produced on September 4, 2025.

 

Technologies used for the website development

  • HTML
  • CSS
  • JavaScript

 

Test environment

The web pages were tested using the following combinations of web browsers and screen readers:

  • Windows, NVDA 2025.1.2, Firefox 141
  • Windows, Jaws 2025, Firefox 141
  • macOS, VoiceOver, Safari
  • Native Android, TalkBack, Chrome
  • iOS, VoiceOver, Safari

 

The following tools were used during the audit:

  • WCAG contrast checker
  • HeadingsMap
  • Web developer
  • ARC Toolkit

 

Website pages subject to compliance audit

The audit was conducted on https://www.shiseido.fr/, which utilizes the same design and technical foundation as https://www.shiseido.co.uk/. Accordingly, the accessibility statement also applies to the site https://www.shiseido.co.uk/.

  1. Home page : https://www.shiseido.fr/fr/fr/
  2. Page listing produits : https://www.shiseido.fr/fr/fr/soin/
  3. Page description produit : https://www.shiseido.fr/fr/fr/shiseido-serum-activateur-energisant-768614223900.html

 


FEEDBACK AND CONTACT


If you are unable to access content or a service, you may contact the website operator to be directed towards an accessible alternative or to obtain the content in a different format.

Send a message via the contact form at
https://www.shiseido.co.uk/gb/en/contact-us

 


COMPLAINTS AND FURTHER RECOURSE


If you wish to make a complaint, the following procedure applies.

If you have notified the website operator of an accessibility issue that prevents you from accessing content or a service and you have not received a satisfactory response, you may escalate your complaint as follows.