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Your data will be used to create and manage your account and, subject to your consent, send you communication about Shiseido products and events via email or SMS. You may unsubscribe from communication at any time via the opt-out link in our communications. For more information or to exercise your data protection rights, see our Privacy Policy.
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Follow the onscreen instructions to proceed through the checkout process. Once your order is submitted, a 'Thank You' page will appear. Print a copy of this page for your records, as it contains your order number. You will receive an e-mail confirming receipt of your order shortly after your order has been submitted. If an order confirmation does not arrive within 24 hours of submission, please contact us here. If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please contact us here. For more details please read our Terms and Conditions of Sale.
Shiseido secure checkout: VeriSign SSL encryption: Shiseido understands how important security is when shopping online. We use Secure Socket Layer (SSL). This is the most advanced consumer online security technique to date. Shiseido staff does not have access to customer credit card numbers. Product availability: Occasionally, a product may be temporarily unavailable. We encourage you to return to our website to purchase the product later. You can also let us your email address on the product page, and we will contact you when to product will be back in stock.
If you are not completely satisfied with your purchase from Shiseido, you may return it within 14 days of receipt and we will provide the merchandise refund in the original form of payment. For more details please read to our Terms and Conditions of Sale.
Kindly follow the below steps to return your Shiseido item(s):
You can also contact our Customer Service by phone at +442038100770 (9AM - 6PM, GTM+1)
We regret that we must limit orders to no more than 5 units for any item. Certain products and other limited sets may be restricted to one or two units per order.
Prices and payment in pounds sterling only. V.A.T is included in the listed price of all items, according to the V.A.T applicable in the country of delivery. Payment must be made on the Site immediately at the time of placing the order, in pounds sterling and by the methods of payment available on the website. Any other method of payment shall not be accepted. Payment methods accepted: bank card (Visa, MasterCard, American Express), Paypal, Apple Pay, Klarna.
*When collecting your order at your local Post Office please bring a form of Photo ID/Confirmation sent to you via Email/SMS. Working day means Monday through Friday, except bank or public holidays. Standard Shipping is free for all £45+ orders above. The products that are ordered may only be delivered to United Kingdom (excluding South Georgia and the South Sandwich Islands, British Antarctic Territory and British Indian Ocean Territory).
After your order is placed, you will be emailed a receipt confirmation. As soon as your package is assigned a tracking number, you can track the delivery status from your customer account. Click on “Track Shipment” for the concerned order. You may check the status of your orders and past order history by visiting your Purchase History page in your orders tab.
